Vacant job

Are you a service-oriented person who enjoys a customer-facing role? Do you appreciate responsibility and want to work administratively? Then this role might be for you! We are currently looking for a Customer Receptionist to join us at ViKöperDinBil in Örebro.

What your role will be like

This is a broad role where you primarily work as a customer receptionist, but when needed also as a buyer/tester of cars where you will learn to handle cars of various brands, models, and conditions. You are the customer's first contact with us and are responsible for customer satisfaction and the operational management at the station. This includes tasks such as:

• Ensuring that the standard and customer satisfaction at the station are high (measuring NPS via Google and Trustpilot)
• Administrative responsibility including contract writing.
• Being the contact person between the station, head office, and other external partners.
• Ensuring that logistics work for incoming and outgoing vehicles
• Calling and following up with customers
• Evaluating, testing, and photographing vehicles

Together with your colleagues, you are responsible for ensuring that the purchasing processes at your local testing and purchasing station are managed responsibly while being the company's face to the customers.

The role is a full-time position of 40 hours/week, including weekdays and weekends (possibly evenings if needed) with a fixed base salary + commission.

What we want you to bring

We believe that you thrive in a customer-facing role and are service-minded to the core. You have a few years of experience in the service industry, preferably in reception/customer reception. Since the role involves a lot of independent work, it requires your ability to drive your work forward. As a person, you are positive, spread joy, and can share yourself. You are computer literate and have a driver's license B. If you have an interest in cars, this is a plus, but not a requirement.

What we offer you

• An international workplace with great development opportunities
• An open, positive, and motivating environment with flat hierarchies and short decision-making paths
• Great opportunity to influence and put your own stamp on the work
• An independent and responsible role in a fast-growing tech company where you can have a significant impact on our continued success

Who we are

AUTO1 Group is Europe's leading digital platform for the automotive industry. We are building the best way to buy and sell cars online. Our local brand, viköperdinbil.se, offers our customers the fastest and easiest way to sell a car. Our brand, AUTO1.com, is Europe's largest B2B platform for car dealers. Through our brand Autohero, we use our experiences to build a brand that offers the best customer experience when it comes to buying a car online. We are currently present in over 30 markets and had a revenue of over 5.5 billion euros in 2023.

AUTO1 Group has an internal value foundation based on the equal value of all people. Therefore, all applications will be handled equally regardless of gender, gender identity or expression, sexual orientation, ethnic background, religion or belief, disability, and age.

Application

Are you ready for your next challenge? You are warmly welcome to submit your application (CV and cover letter) via the application button below. We do not accept applications via email or phone in accordance with the General Data Protection Regulation (GDPR). If you have questions, please contact us at rekrytering@auto1.com. We conduct selection and interviews continuously until we find the right person.

Are we a match?

If you see challenges as opportunities, this is the place for you. We challenge the highly fragmented market of used cars in Europe and push ourselves to master the daily challenge of offering our customers the best way to sell and buy cars online. Tackling real challenges is our sustainable way to personal development.

Moreover, we are a fast-paced environment. We ensure fast processes towards our customers, while internally the dynamic spirit from early start-up days lives on. We never settle, we challenge and question everything, constantly looking for improvement and new opportunities. As an international team, flat hierarchies and fast decisions are our key ingredients.

Last but not least, something that our employees at AUTO1 know very well is that growth brings constant change - which means that new challenges arise. From starting in 2012 to today, AUTO1 Group is a rare success story of tremendous growth and we don’t plan on stopping anytime soon. You will experience a steep learning curve by working on projects at scale and thus having real impact, all while benefiting from the stability of our proven business model.